TB elimination
Tele-monitoring of TB patients for treatment adherence and symptoms, with escalation for high-risk cases. Piloted in Bangalore Rural district with the Government of Karnataka, with pilots in Jammu & Kashmir.
2022 – present
Strengthening public health systems, every day
Using structured tele-support workflows, StepOne helps government health systems improve monitoring, treatment compliance and access to care — keeping our people and platform ready for the next emergency.
SUKOON mental health helpline
A toll-free mental health helpline with the Divisional Administration, Kashmir — converted from a Covid helpline. 10,000+ calls, with about half leading to counselling sessions or clinic visits.
Dengue home monitoring
Daily symptom tracking and early-warning escalation for dengue patients recovering at home in Karnataka and Delhi. 1,500 patients helped with access to doctors and medicines.
National disaster management
Contributing to the conceptualisation of a National Disaster Management Stack and engaging with NDMA, NDRF and state disaster management authorities.
Tuberculosis elimination · 2023 – present
Tele-monitoring TB patients so they complete treatment
With the TB programme of the Department of Health & Family Welfare, Government of Karnataka, StepOne tele-monitored TB patients in Bangalore Rural district (2024–2025), with pilots in Jammu & Kashmir.
- Patient records from the government TB line list processed into a structured calling schedule
- Symptom and treatment-compliance tracking for every monitored patient
- Escalation protocols for high-risk or non-compliant patients
The pilot showed positive results, and we are looking to scale across Karnataka. At statewide scale we project a 3–5% increase in early TB detection and 5–10% better treatment compliance.
How the TB programme worksWhy TB?
India has the world’s largest tuberculosis burden — by WHO estimates, about 26% of global cases in 2020 and roughly 2.2 lakh deaths a year. Patients who stop treatment early risk relapse and drug resistance; regular, personal follow-up is one of the most effective ways to prevent that.
Mental health · 2022 – 2024
SUKOON: from Covid helpline to mental health lifeline
In partnership with the Divisional Administration, Kashmir, StepOne turned a Covid helpline into SUKOON, a toll-free mental health helpline that brings together psychologists and counsellors across districts.
10,000+incoming calls
~50%of calls led to counselling sessions or clinic visits
This is the “always on” model in practice: infrastructure that serves people every day and can surge the moment an emergency strikes.
1,500dengue patients helped with access to doctors and medicines while recovering at home
Dengue · 2024 – 2025
Dengue home monitoring in Karnataka and Delhi
Most dengue patients recover at home, but warning signs can escalate quickly. StepOne ran structured home monitoring with daily symptom tracking and early-warning escalation, so patients who needed a doctor or hospital got there in time.
Run with the Government of Karnataka and being expanded to New Delhi and Jammu & Kashmir, the programme targets a 30% reduction in hospitalisations, 25% reduction in morbidity and 10% reduction in mortality among monitored patients.
Disaster management
Contributing to a National Disaster Management Stack
StepOne took part in the national technology conference on disaster response and contributed to the conceptualisation of a National Disaster Management Stack. We also engage with the NDMA, NDRF and State Disaster Management Authorities on volunteer management, psycho-social support and the health and biological parts of disaster policy.
More of our work
Other initiatives
2025
Brand Bengaluru
Supported public health communication and citizen engagement under the BBMP’s Brand Bengaluru campaign.
Always on
National telemedicine helpline
A national helpline on phone and WhatsApp that can be activated for emergencies, such as the Bengaluru floods.
Pilot
Daily WhatsApp health tips
A daily health-tips service for citizens, piloted with credits from WhatsApp India.
Training
Paediatric-wave training
Risk-focused training for providers, run with the Indian Academy of Pediatrics.
Mental health
Helplines in Assam and Puducherry
State Covid helplines converted to mental health and telemedicine helplines — human resources by government, technology by StepOne.
Proposed
Virtual oxygen inventory
Mapping oxygenation equipment so it can be stored, renewed and redeployed quickly in an emergency.
Bring a StepOne programme to your state or district
We partner with health departments, disaster management authorities and municipal bodies to design, pilot and scale tele-support programmes.